Khatuce Charms

Thank you for shopping with Khatuce Charms! We appreciate your business and ask that you please review our store policies before placing your order.

Shipping Policy

• Processing Time: 3–4 business days
• U.S. Shipping (via UPS): 2–3 business days
• International Shipping (via USPS): 1–4 weeks
• Business days are Monday–Friday (excluding holidays)

Recommended:

To ensure safe delivery, we highly recommend adding Signature Confirmation at checkout.

Please Note:

Khatuce Charms is not responsible for lost, stolen, or delayed packages once handed over to the carrier.

If your tracking shows “Delivered” but you haven’t received your order:

• Allow 24–48 hours for possible delivery updates
• Then contact your local post office or UPS directly

Refunds, Returns & Exchanges

Due to hygiene and health precautions, all sales are final:

• NO refunds
• NO returns
• NO exchanges

Please double-check your order details before submitting your purchase.

Damaged Jewelry Policy

We only address items that arrive defective or damaged (e.g., broken clasp, missing gems).

• Notify us within 24 hours of delivery
• Include clear photos of the damage
• If approved, we will offer a replacement or store credit at our discretion

Order Verification

• The billing and shipping addresses must match.
• Orders with mismatched info will be automatically canceled and refunded.

Jewelry Materials Notice

Some items may contain nickel or mixed metals.

Khatuce Charms is not responsible for allergic reactions.

Please purchase carefully if you have known metal sensitivities.